Speaker: Doug Strycharczyk, Eric Zhuang
Date: January 28, 2026
Time: 20:00-21:00 SGT
Artificial Intelligence is no longer a distant concept -it’s here, and it’s accelerating faster than most can predict. From AI agents reshaping customer interactions to the unseen “iceberg” of deeper implications, the challenge is not only technological but profoundly human.
Eric Zhuang will open the session by exploring the rise of AI agents, their impact on industries, and how customers are reacting to this new reality. He will then guide participants beneath the surface to uncover key insights about what AI truly means for individuals and organizations.
Doug Strycharczyk will build on this by showing why our mental approach is the crucial differentiator in thriving amidst AI and digital transformation. Using the Mental Toughness framework, he will demonstrate how resilience, positivity, and optimism enable us to harness AI’s potential. For practitioners—coaches, trainers, consultants—this marks a turning point: moving beyond simple, face‑valid ideas toward evidence‑based tools that can finally truly address the complexity of human nature.
Together, Eric and Doug will highlight:
• What we mean by AI, especially AI agents, and how they will impact our lives and work
• Customer reactions and the deeper insights beneath the iceberg of AI transformation
• Why our mental approach is crucial for thriving in the new world of AI and digital transformation
• The vital importance of self‑awareness in mastering mental toughness—for ourselves and others - and the role of MTQPlus
Who Should Attend?
• Business leaders and executives preparing their organizations for AI‑driven change
• HR professionals and people managers seeking evidence‑based tools for resilience and adaptability
• Coaches, trainers, and consultants looking to deepen their practice with the Mental Toughness framework
• Entrepreneurs and self‑employed professionals navigating digital transformation
• Anyone curious about how mindset and mental toughness can unlock the full potential of AI in both work and life
What is Mental Toughness?
Mental Toughness is a personality trait that determines how effectively you perform under stress and pressure. Closely linked to character, resilience, grit, and perseverance. It is the foundation for thriving—not just surviving—in challenging environments.
About Doug Strycharczyk
Doug is the CEO of AQR International, founded in 1989. Alongside Professor Peter Clough and Dr. John Perry, he has spent 25+ years defining Mental Toughness and creating the world’s leading assessment, MTQ. Today, he is recognized as the foremost authority on applying this powerful framework across work, education, coaching, and mentoring.
About Eric Zhuang
Eric Zhuang (庄磊) is a certified Mental Toughness Practitioner. He is the author of Beyond Digital Transformation: Continuous Evolution of People and Organizations in the Age of AI (《超越数字化转型：AI时代人与组织的持续进化》), published by Tsinghua University Press. He is a seasoned executive coach, digital transformation strategist, and growth consultant with extensive experience advising organizations on navigating complex change.